Returns & Complaints Policy – Florist Millwall
Our Commitment to Fresh Flowers in Millwall
At Florist Millwall, delivering fresh, beautiful flowers every time is at the heart of what we do. As a trusted local Millwall florist, we serve both households and businesses nearby, ensuring every bouquet or arrangement arrives looking its best. Our fresh flowers guarantee is designed to give you complete peace of mind with each order.
Returns Policy
If you are not fully satisfied with your flowers, we want to make things right. Please review the guidelines below for returning items purchased from Florist Millwall. We accept returns for flowers that do not meet our freshness guarantee or arrive in unsatisfactory condition, subject to our specified windows for claims.
Damaged-on-Arrival Policy
Should your flowers or arrangement arrive damaged or not as ordered, please notify us as soon as possible. We ask that you get in touch with us within 24 hours of delivery, including a clear description and photographic evidence of the damage. This helps us assess the situation promptly and offer a suitable resolution.
Freshness Window
Florist Millwall stands by the quality and freshness of every handcrafted bouquet. Our flowers are guaranteed to be fresh for a minimum of five days from the date of delivery, provided they are cared for according to the tips supplied. If your flowers wilt significantly or fail to last within this freshness window, please reach out to us so we can investigate and resolve the issue.
Refunds & Replacement Options
Depending on the circumstances, we may offer the following resolutions for problems with your order:
- Full Replacement: If your flowers are damaged or do not meet our freshness standards on arrival, a full replacement will be sent to you at the earliest available time.
- Partial or Full Refund: Where a replacement is not possible or convenient, we may offer a partial or full refund, depending on the nature and extent of the issue identified.
Refunds will be processed using the original payment method. Please allow a few business days for the funds to show in your account after approval.
Making a Complaint
We take every complaint seriously, aiming for a swift and fair resolution to any problem. If you have concerns regarding your experience with Florist Millwall, please contact us directly with your order details and a description of the issue. Once you have submitted your complaint, our customer care team will acknowledge receipt promptly and typically respond with a proposed resolution within two business days.
Your Trusted Local Florist
Florist Millwall has built a reputation as a reliable, community-focused flower shop dedicated to delighting customers across Millwall. We take pride in delivering not just stunning flowers, but also outstanding aftercare and customer service. Your satisfaction is our priority, and our returns, refunds, and complaints policy reflects our promise to you. Thank you for choosing Florist Millwall to brighten your day or that of someone special.
