At Florist Millwall, delivering fresh, beautiful flowers every time is at the heart of what we do. As a trusted local Millwall florist, we serve both households and businesses nearby, ensuring every bouquet or arrangement arrives looking its best. Our fresh flowers guarantee is designed to give you complete peace of mind with each order.
If you are not fully satisfied with your flowers, we want to make things right. Please review the guidelines below for returning items purchased from Florist Millwall. We accept returns for flowers that do not meet our freshness guarantee or arrive in unsatisfactory condition, subject to our specified windows for claims.
Should your flowers or arrangement arrive damaged or not as ordered, please notify us as soon as possible. We ask that you get in touch with us within 24 hours of delivery, including a clear description and photographic evidence of the damage. This helps us assess the situation promptly and offer a suitable resolution.
Florist Millwall stands by the quality and freshness of every handcrafted bouquet. Our flowers are guaranteed to be fresh for a minimum of five days from the date of delivery, provided they are cared for according to the tips supplied. If your flowers wilt significantly or fail to last within this freshness window, please reach out to us so we can investigate and resolve the issue.
Depending on the circumstances, we may offer the following resolutions for problems with your order:
Refunds will be processed using the original payment method. Please allow a few business days for the funds to show in your account after approval.
We take every complaint seriously, aiming for a swift and fair resolution to any problem. If you have concerns regarding your experience with Florist Millwall, please contact us directly with your order details and a description of the issue. Once you have submitted your complaint, our customer care team will acknowledge receipt promptly and typically respond with a proposed resolution within two business days.
Florist Millwall has built a reputation as a reliable, community-focused flower shop dedicated to delighting customers across Millwall. We take pride in delivering not just stunning flowers, but also outstanding aftercare and customer service. Your satisfaction is our priority, and our returns, refunds, and complaints policy reflects our promise to you. Thank you for choosing Florist Millwall to brighten your day or that of someone special.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
