Welcome to Florist Millwall. These Terms & Conditions govern your use of our website and online flower delivery service for Millwall and surrounding areas. By placing an order through our website, you agree to comply with and be bound by these terms in their entirety. If you disagree with any part of these terms, please refrain from using our services.
These Terms & Conditions apply to all customers placing orders for flower delivery through the Florist Millwall website. Our services cover Millwall and the neighbouring areas unless otherwise stated on the website during the order process.
Product Descriptions: Florist Millwall aims to provide accurate descriptions of all bouquets, arrangements, and related items. Images and descriptions are for illustrative purposes and, while we strive for accuracy, products may vary slightly in appearance due to seasonal availability or supply factors.
Placing an Order: To purchase flowers, select the desired products, add them to your shopping basket, and proceed to checkout. You will be asked to provide essential information such as recipient name, delivery address, preferred delivery date, and your contact details. Please ensure all inputs are complete and accurate.
Order Confirmation: Once payment is received, you will receive an order confirmation via the website (and, if applicable, by SMS or other notification methods specified during checkout). If you do not receive a confirmation, please check your spam folder or contact us using the details on our website.
Order Acceptance: Order acceptance occurs when Florist Millwall dispatches a confirmation to you. We reserve the right to decline orders at our sole discretion, for example, if stock is unavailable or for security or compliance reasons. In such cases, any payments taken will be refunded promptly.
Delivery Information: Please provide accurate delivery details and ensure that someone is available to receive the flowers. Failed deliveries due to incorrect information may result in additional charges or delays. If delivery is not possible at the specified address, we will attempt to contact you to arrange alternative solutions.
Accepted Payment Methods: We accept most major credit and debit cards, as well as other payment methods as shown at checkout. All card payments are processed using secure payment gateways. All prices listed are in GBP (£) and include applicable taxes unless otherwise stated.
Payment Security: Florist Millwall does not store your payment card details on its servers. Secure third-party payment processors are used in line with current Payment Card Industry Data Security Standard (PCI DSS) requirements. Your privacy and data protection are important to us; please refer to our Privacy Policy for more information.
Order Processing: Orders will only be processed once full payment has been received. If a payment fails or is declined, your order will not be placed until a successful transaction is completed.
Cancelling an Order: If you need to cancel your order, please contact Florist Millwall as soon as possible via the methods listed on our website. Orders may be cancelled free of charge up to 24 hours before the scheduled delivery date. If you cancel less than 24 hours before delivery, we reserve the right to deduct reasonable administrative and preparation costs from any refund.
Non-cancellable Orders: In situations where flowers or bespoke arrangements have already been prepared or dispatched, cancellation may not be possible. Refunds will not be given for perishable goods which have already left our premises unless defective (please see the ‘Liability’ section below).
Order Amendments: Should you wish to amend your order, such as changing the delivery address or bouquet details, contact us as soon as possible. We will endeavour to fulfil your request but cannot guarantee amendments can be made once the order is in process, especially for same-day or next-day deliveries.
Delivery Timelines: Florist Millwall offers delivery options as presented on the website, including same-day and next-day delivery for eligible orders. While we strive to meet your preferred delivery dates, deliveries are subject to weather, traffic, and other conditions outside our control. We cannot guarantee exact times, but will endeavour to deliver as close as possible to your requested window.
Delivery Areas: We deliver across Millwall and surrounding areas. If your specified address is outside our standard delivery area, we will inform you as soon as possible and may offer alternate solutions or a refund.
Failed Deliveries: If a recipient is unavailable, our driver may leave the flowers with a neighbour or in a secure location (as specified by you), or return them to our shop, at our discretion. We will aim to inform you if an alternative delivery solution has been used. Further delivery attempts may incur additional costs.
Due to the perishable nature of flowers, returns are not generally accepted. If you are dissatisfied with your purchase, believe the product is not as ordered, or believe it has arrived in unsatisfactory condition, contact Florist Millwall within 24 hours of delivery. Please include your order number, a description of the issue, and photographic evidence where possible. We will investigate and, where appropriate, offer replacement, partial refund, or full refund at our discretion.
This policy does not affect your statutory rights under UK consumer law.
Quality of Service: Florist Millwall takes great care to ensure that all flower arrangements are of high quality. Where issues arise directly due to our error (e.g., wrong flowers sent, significant damage in transit), our liability is limited to the value of the affected products or to providing replacements, at our discretion.
No Indirect Liability: Florist Millwall is not responsible for any indirect or consequential loss you may experience due to failed or delayed delivery, nor for losses resulting from events outside our control, including but not limited to acts of God, strikes, extreme weather conditions, or traffic incidents.
Third Party Liability: Where delivery is made via a third party courier or external partner, our liability for delivery issues remains limited as described above. We cannot guarantee delivery times or dates that rely on third party schedules.
Website Content: While we strive for accuracy, content on our website may occasionally contain errors or omissions. Florist Millwall will not be liable for such inaccuracies except as required by UK law.
The content on the Florist Millwall website, including text, graphics, designs, and images, is protected by copyright and other intellectual property laws. Any unauthorised use of our content is strictly prohibited except where expressly permitted. Reproduction, modification, or distribution of the website content for commercial purposes is not permitted without our prior written consent.
Your privacy is important to us. Florist Millwall collects and processes personal information in line with applicable UK data protection laws. Please review our Privacy Policy, available on our website, for details about how your information is collected, used, and protected.
Amendments: Florist Millwall reserves the right to amend these Terms & Conditions without prior notice. Any changes will be posted to this page and your use of the services after such changes indicates your acceptance of the revised terms.
Severability: If any part of these Terms & Conditions is deemed unenforceable, the remaining sections will continue in full force and effect.
Entire Agreement: These Terms & Conditions constitute the entire agreement between Florist Millwall and its customers regarding the use of our website and online flower delivery services, superseding any previous agreements, statements, or representations.
These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, website usage, or services provided will be subject to the exclusive jurisdiction of the English courts.
For any queries relating to these terms, your order, or our flower delivery service in Millwall and surrounding areas, please use the customer contact resources available on our website. Our team will be pleased to assist you with any questions relating to your online flower order or delivery requirements.
These Terms & Conditions apply to all orders placed for delivery within Millwall and its neighbouring areas. By placing an order through our website, you confirm your understanding and acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Millwall , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Millwall .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
